Refund & Returns Policy

1. 30-Day Return Window

We want you to be completely satisfied with your purchase. You may return any unused general merchandise item in its original packaging within **30 days of delivery** for a full refund of the purchase price.

2. Conditions for Returns

To be eligible for a return, your item must meet the following criteria:

• The item must be unused, unwashed, and in the same condition that you received it.
• The item must be in its original packaging.
• You must provide the receipt, invoice, or proof of purchase.

3. How to Initiate a Return

To initiate a return request, please visit our Customer Service Page and fill out our contact form, selecting the appropriate topic. Alternatively, you can contact our support team at hello@vrendy.shop.

Please do NOT send your purchase back to the manufacturer or the address listed on the shipping label. We will provide you with a specific return address instructions upon approving your request.

4. Refunds Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund is approved. If approved, your refund will be processed and automatically applied to your original credit card or method of payment within **5 to 7 business days**.

5. Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please take clear photos or videos of the issue and submit them through our contact form within **7 days of delivery**. We will arrange for a free replacement or full refund immediately.

6. Questions & Inquiries

If you have any questions regarding your refund or how to return an item, feel free to email us at hello@vrendy.shop.